FAQ

"Do you travel for on-location services?"

We will absolutely come to your location.  We need to know your general appointment time and location at the time of booking.

"How often should we communicate? And what should our communication look like?"

​Upon booking, you will receive an email containing a copy of your Wedding Contract details. We also ask that you fill out a trial request form via our website and start communication regarding scheduling your trial. If your wedding is a ways out, you can send over final details as you receive them or reach out with questions along the way! We will start confirming and finalizing details with you and any necessary vendors (photographers, wedding planners, etc.) two months before your wedding! 

Email or text is the best way to contact us regarding your wedding details, we are happy to set up a phone call to chat in detail. Please avoid using text and social media messaging when inquiring about details so nothing is overlooked! Keep in mind that non-urgent emails may have a 48-72 hour response window. 

Please also restrict non-urgent phone communication to our regular business hours: 9a-6p Mon-Thurs. We are typically working weddings Fri-Sun, so you may experience delayed phone/email response times on weekends. If your wedding is approaching (within two weeks) or something urgent has popped up, feel free to reach out via call/text anytime and we will respond quickly.

"Do you offer trial appointments?" 

YES!  If you'd like to request a makeup or hair trial, we recommend scheduling a “trial appointment" for at least 3-6+ months or so before the event.  

 “Can I schedule a trial without signing a contract?”

No. We require a contract and deposit prior to scheduling a trial in order to guarantee artists for the date you’ve requested. If for some reason you weren’t satisfied at the trial we would work with you directly to figure out the next steps.

"Where/when are trials and how much time should I allot?" 

All trial appointments are currently held in Grand Rapids, MI or we can travel to you for an additional travel fee. If you are an out of town bride please contact us about your trial if you can’t make a Friday trial work. Our trial appointments are about 60 min per service, based on the services and styles requested, a trial appointment may be shorter or longer. If you would like to try out more than one style or makeup look at your trial, an additional fee per additional style/look will be due at the time of the trial and must be indicated to us before your trial is scheduled.

"Do I really need to do a trial appointment?"

It is recommended if possible, but not absolutely necessary, especially for admittedly very low maintenance brides and clients.  A preview just gives you a great idea of what you'll look like on the day of the event, if you like more or less makeup in general, and how it will feel and last throughout the night.  Think of it as a tasting menu-- you get to sample different ideas, give feedback, and then you and your artist can make any edits before the big day.  The goal of the appointment is to learn what you loved (or didn't!), so that we can make any adjustments for the wedding day.

"Do I need to bring reference/ Inspiration photos?"

Yes, please do! Inspiration pictures are very helpful! Whether it’s a Pinterest image or a time you loved your hair and makeup, we want to see it! That being said, photo inspiration is not required and that’s why we give you a few ideas on our website and instagram. 

"Can I request an additional trial appointment with my artist?"

As long as your artist is available, that is no problem at all.  Please note that rates for additional trials are required. 

"Who pays for parking?"

The client is responsible for all parking fees for the event.  Each artist often has 1-3 kit bags, and sometimes also beauty lights or a chair in tow, so if your location offers valet parking, that's the option our team will use in order to get to you as quickly as possible.  Unless other payment arrangements have been made, all parking and costs are to be paid at the time of service directly to the artist, or will be charged to your card on file.

"What are your travel fees?"

Weddings 30 Minutes away or less, no travel fee. Weddings that are 31 minutes - 1 hour away, the travel fee is $80 per team member. Weddings that are over 1 hour up to 2 hours away are $135 per team member. Weddings that are over 2 hours away or more; the travel fee is $1/mile to the venue per team member and the person named on this contract will be charged $200 Hotel Fee to cover a one night stay, for the night prior the Wedding (team members will share one hotel room) This amount will be charged to the card on file 2 months before the wedding date. For out of state/country weddings: All expenses must be paid for travel; including but not limited to; gas, meals, flights, hotel stay, car rental etc. All fee’s are non-refundable, non-transferable, and non-removable.(Toll and parking charges extra as applicable)

"Is there a minimum number of services or time required to book a wedding?"

We require a minimum of $500 in services to book one team member, $1,000 to book two team members, $1,500 to book 3 team members, or $2,000 to book 4 team members. Additional bride or bridal party services may be added as needed. If you want to book with us but don’t meet our minimum requirements, you may still book with us for additional fee(s). Submit an inquiry here on our website so we can send you a quote!

"What are some additional costs I should keep in mind?"

It's amazing the number of details a wedding can have, right?  Here are some of the things to keep in mind while you're deciding what kind of services or number of artists you may need: parking fees per artist at your appointment, cost of requesting additional trial appointments, beauty services for your wedding rehearsal, additional time for very long or thick hair, and possible costs per artist to travel for out of town/destination events.  It can be hard to gauge all these details early in your wedding planning, so please don't hesitate to ask if ever you have a question. All fee’s are non-refundable, non-transferable, and non-removable.

“What should I tip?”

Tips are not included in our pricing. 20%-25% of your service is the industry standard, however, tipping is always at your discretion. You can pay our artists directly at your trial and on your wedding day, either cash or Venmo.

“When is the remaining balance due?”

The final balance for all services will be due two weeks prior to the Wedding. Final headcount and desired services are due 183 days (6 months) prior to the event date.

“How does scheduling work on the day-of?  Should I come up with a scheduled time for each bridesmaid to start services?”

We will create a schedule with each persons name, time, and service 1 month before the day of the event and email/text it to the bride for review and approval, we will make any adjustments to it that she requests as best we can. We can make and send this schedule sooner if desired, for a $15 fee. We do not plan for any breaks or gaps in between services, so it is important that each artist is constantly working on someone. If there is anyone that needs to have their hair and makeup done at a certain time, please inform us 6 weeks prior to your wedding date.

“How long does each service take per person?”

We plan for 30-45 minutes per service- give or take a little bit. After scheduling the appropriate amount of time for services, we usually add on an extra 30-45 minutes of time as a buffer.

“How many artists will you be sending?”

Depending on headcount and timing, our rough rule of thumb is 1 artist for hair or makeup for 5-9 ladies needing services. Adding additional artists will accrue a fee. All fee’s are non-refundable, non-transferable, and non-removable. Accommodations are happily made on an individual basis if more than 1 artist/stylist is desired/needed.

“Can I see the artists portfolios/Choose my artist?”

We are a freelance agency with many artists, individual portfolios are not available; however, please check out our social media and the gallery on our website for images of our work! 

Can I choose my artist? The answer for this one is no. Our artists are assigned based on timing, headcount and location. If you did have a special request we’re definitely happy to do our best!

IG HANDLE: @my.magicalmoments

“What should I have available in the room on the day-of for the artists?”

The makeup artist will need a higher bar height chair or stool and the hairstylist needs a normal desk or table height chair. They typically will arrive and rearrange the furniture to find the best lighting and the most comfortable set up for you and your girls.

“Should the girls come with clean or dirty hair?”

We prefer that everyone comes with clean hair that is completely dry and ready to be styled. If anyone has naturally curly or textured hair and they are going to want it styled smooth, they should arrive with their hair already blown out smooth or straightened. 

“Do the hair stylists work with extensions?”

 Yes! We can place clip ins for your desired look or work with existing semi-permanent extensions. A hair extension consultation can also be scheduled during your trial if you think the style you’re trying to achieve will require extensions. For bridesmaids, please make sure the extensions are completely dry and combed through. Wet or tangled extensions can not be used. 

“Are additional services allowed to be added on the day of?”

As long as timing allows we are happy to provide additional services. The services must be paid via cash, Venmo, or through our website before service is provided. 

"What if one of my bridesmaids doesn't like her services?"

We want everyone we work with to love how they look on such an important day, which is why we ask that if ever there's anything someone's not loving during a service, that they please do let us know asap so we can adjust it.  Most of our team has 8-12 years of experience in the beauty industry, and we want them to look and feel beautiful.  We tell everyone who sits in our chairs: "this is not the time to be shy!”  We will ask for your input during the services, and again once all services are complete to see if any additional changes are requested at your appointment before leaving, as that is the best (and only!) time we'll have to remedy any issues. Anyone in your wedding party, family, or friends are also open to schedule their own trial appointment services prior to the event date to try out and confirm the look they're seeking for the wedding.  

"Is there an Early morning start fee?"

Yes. 8:30am or later is included in our pricing. Anytime between 7:00am - 8:29am accrues a $75 fee, per team member. Anytime before 7:00am accrues a $100 fee, per team member. All fee’s are non-refundable, non-transferable, and non-removable.